We are the first company in our industry to have developed an Ethics Policy.

Our response: we strive to be quicker, better, more flexible and more user-friendly than any of our competitors.

We’re a relatively small company: small companies care and try harder – we know – we keep getting work at the bigger companies' expense.

Training: every year we invest heavily in the training and development of our staff, pro rata probably more than any other company in our industry.

Policyholder satisfaction: this is Continuity's primary focus, and our success is visible at our testimonials page.

Average age: the average age of our staff is 44 – higher than in any other business in our sector. This means that we have life-experienced sensible, mature staff who have a good bedside manner, are good at handholding inexperienced Policyholders, and already know the answer to many questions asked. And we don’t need to work from scripts.

Experience and knowledge: we employ a number of former very experienced Loss Adjusters – they know what's expected of companies such as ours and exactly how we can make a difference to yours.

Some of our staff have worked in this industry for over 20 years and have considerable experience in all aspects of damage management. We really understand loss mitigation, leakage, MI and ICW.

Availability: we are all personally available 24 hours a day, 7 days a week, to take new instructions on any loss.

Empowerment: we believe in it and practice it throughout our organisation. Because our staff are experienced and empowered, they don’t need to constantly refer to their "office" to have decisions made for them.

Our Network: we don't claim to be able to do everything and if we are brought into a situation where we don’t have the answer, the chances are "we’ll know a man who does".