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 Ethics Policy |
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- It is the policy of Continuity to undertake all its activities in a socially, ethically and environmentally responsible manner. This includes the ethical treatment of employees, customers, suppliers and the public. The policy extends beyond the company’s direct dealings with people and includes the social impact of its activities.
- The company believes in clarity, honesty, integrity and professionalism in all aspects of its business.
- The company is committed to the development of Quality Management Systems throughout the business, as recognised by its ISO 9001 accreditation. We will maintain our policy of striving for continuous improvement in everything we do.
- We will treat our staff honourably, reasonably, and with respect. The company seeks to develop and train its employees to realise their full potential, as evidenced by our determination to achieve Investors in People accreditation.
- At all times we will put service delivery before profit.
- In surge situations, should we feel that our high standards might be compromised by taking on too much work, we will say "No" to new cases.
- At all times we will treat the Health and Safety of all parties involved in any loss as the most important priority.
- At all times we will act in the best interests of the Insured and Insurers and their appointed representatives. We will respect Adjusters’ roles and do everything possible to enhance their relationships with their Insurer clients, and Assessors with their clients.
- When an estimate or fixed price quotation is given, we will do our best to complete the required restoration works within that estimate. When we complete work on a time and materials basis, we will charge fairly and reasonably for the work that we do. We will never deliberately overcharge.
- Should we make a genuine mistake, we will aim to put it right as quickly as possible.
- We will honour our given guarantees.
- We will report to our instructing Adjusters any attempt at fraud on the part of the Policyholder.
- We will always comply with our published disability discrimination, anti-discrimination and equal opportunities policies.
- We will never abuse any form of "delegated authority agreement". We will always do our best to minimise leakage, as it is understood by the insurance profession.
- We will always aim to avoid working with unethical suppliers. We will pay supplier’s invoices as soon as we are able to do so, and will strive to keep payment periods at less than 60 days. We will deal with all suppliers in an open and honest manner and with professional standards of respect and integrity.
- We will continue to support a number of local and national charities to the extent that we are able.
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