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 Testimonials |
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Continuity operates a continuous Customer satisfaction programme. We ask all Policyholders to complete satisfaction notes once our involvement in any incident is complete. The following comments are from satisfaction notes or, in certain cases, letters sent to us on completion of our work: |
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| September 2009 |
| St Saviours Church, London : Fire |
| Industrious, efficient, courteous and aware of our needs. Excellent service. |
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| September 2009 |
| Mr N, Portland : Escape of Water |
| Very professional job. Many Thanks. |
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| September 2009 |
| Axent Ltd : Fire/Water Damage |
| The work has been carried out by a very pleasant, organised team who have been considerate of our needs throughout. The job was done well. |
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| September 2009 |
| Dolphin Swimming Pool, Poole : Fire |
| Very good end result. |
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| September 2009 |
| Dean and Chapter of Ely Cathedral, Cambs : Escape of Water |
| Very efficient service, friendly and helpful. |
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| August 2009 |
| K Robson, Storminster Marshall : Escape of Water |
| Excellent and helpful. Couldnt have had better service. |
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| August 2009 |
| Stone C of E School, Bucks : Escape of Water |
| Thank you Scott and team. Fantastic work and service. |
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| August 2009 |
| Chine House : Escape of Water |
| Very prompt and efficient service. |
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| July 2009 |
| Trident Housing, Birmingham : Escape of Water |
| I was very please with the professional service received. Everyone involved was helpful, courteous and would "go the extra mile". |
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| July 2009 |
| All Saints Church, Rhiwbina, Cardiff : Flood |
| Very impressive and professional. The team were quick and responsive and did a good clean job, they also provided help and advice. |
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| June 2009 |
| Abbeyfield, Fareham, Hants: Escape of Water |
Excellent: very high standards of workmanship. The two gentlemen who completed the work are a credit to your company.
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| June 2009 |
| St Thomas Church, Newport : Escape of Water |
| The men who came were really helpful. All work was done with great consideration. Many Thanks. |
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| April 2009 |
| St Paul’s Church, Banstead, Surrey: Fire |
| The works were completed to a high standard |
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| March 2009 |
| Mrs C, Ferndown, Dorset: Burst Pipes |
| My sincere thanks to you for all the care and kindness given to me over the last three months. Well done Continuity. Bless you all. |
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| March 2009 |
| Mr B, West Ashling, West Sussex: Escape of Water |
| Job well done. |
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| March 2009 |
| Mr P, Dunstable, Bedfordshire: Burst Pipes |
| The restoration was done to our satisfaction. We would highly recommend Continuity. |
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| March 2009 |
| Cefn Wood Baptist Chapel, Newport, Gwent: Fire |
| We are very grateful for an excellent job. |
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| February 2009 |
| Mr N, Northolt, Middlesex: Burst Pipes |
| They were extremely helpful and thorough. Thank you. |
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| February 2009 |
| Mrs H, Woking, Surrey: Burst Pipes |
| Continuity made a nasty experience more bearable – special thanks to Paul. Excellent for overall help. |
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| February 2009 |
| Deacons House, Ilminster, Somerset: Burst Pipes |
| Most efficient. |
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| January 2009 |
| Earls Hall Baptist Church, Southend-on-Sea, Essex: Escape of water |
| Cooperative and helpful |
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| December 2008 |
| Hart Plain Methodist Church. Waterlooville, Hants: Fire |
| Extremely polite and helpful workforce. Very pleased with the standard of work carried out. |
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| December 2008 |
| St Andrew`s Church, Chelmsford, Essex: Fire |
| Thank you to the team for a very satisfactory job in difficult circumstances. |
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| December 2008 |
| Dundry Baptist Chapel, Bristol: Storm |
| Very Good |
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| December 2008 |
| Mr & Mrs D, New Malden, Surrey: Fire |
| A very professional job carried out by very personable young men. No complaints. |
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| December 2008 |
| Mr & Mrs N, Southend-On-Sea, Essex: Escape of Water |
| Very friendly and professional |
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| November 2008 |
| Mr N & Ms W Malmesbury, Wiltshire: Explosion |
| Very helpful, professional and a lot of care was taken. Thanks very much. |
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| November 2008 |
| The Disabilities Trust, Birmingham: Storm |
| A very professional job. Continuity`s staff were reliable and amenable. |
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| October 2008 |
| Mr B Birmingham: Storm |
| Very good and reliable service. A job well done. Thank you. |
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| October 2008 |
| Mrs R, Andover, Hants: Fire |
| Excellent friendly helpful service. |
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| October 2008 |
| The Lord Crewe Charity, Blanchland, Durham: Storm |
| Everyone is satisfied with the work. The guys have been polite, helpful and efficient, arrived on time and coordination with us has been great. |
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| October 2008 |
| The Royal Grammar School, Newcastle Upon Tyne: Storm |
| We have never had a problem like this before, and Continuity`s help and advice in dealing with the aftermath of our flood was invaluable. |
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| September 2008 |
| St Mary le Wigford Church, Lincoln: Fire |
| Very hard working group of men. Very pleased with all their work. Excellent supervision. |
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| September 2008 |
| St Stephen`s Church, Twickenham: Fire |
| An extremely good team who worked together to do an excellent and on time job. |
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| September 2008 |
| The Kremlin Inn, Nr Ludlow, Shropshire: Flood |
| Great guys - very helpful and they worked very efficiently. Thank you. |
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| September 2008 |
| The Rock Chapel, Blackwood, Caerphilly: Storm |
| All dealings were excellent. Many thanks. |
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| September 2008 |
| Abrams Properties, Montagu Road, Datchet, Berks: Escape of Water |
| Fantastic - thank you very much! |
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| September 2008 |
| Barnstaple Old People`s Housing Association, Barnstaple, Devon: Escape of Water |
| Prompt reliable service. |
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| September 2008 |
| Mr B, Tisbury, Wilts: Water Damage |
| Really good job. Very satisfied. |
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| July 2008 |
| CDS Models, Bromsgrove, Birmingham: Water Damage |
| Very helpful and friendly. |
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| July 2008 |
| Notting Hill Housing Trust, London: Escape of Water |
| I found the team very helpful and professional. I am very happy with their service. |
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| June 2008 |
| M & J Fashions, Birmingham: Fire |
| An excellent job was done by the team. They were polite and courteous. |
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| June 2008 |
| Mr P, Sutton Coldfield: Escape of Water |
| Superb and respectful service. Top class. |
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| June 2008 |
| Stonebridge Community Management Association, Frome, Somerset: Fire |
| Helpful staff - quick and efficient service - thank you. |
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| May 2008 |
| Bristol Cathedral: Fire |
| The team has worked well on site and there has been minimal disruption to the Cathedral. My thanks to Gavin and the team for excellent service. |
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| May 2008 |
| Wroughton Youth Adventure Charity, Swindon, Wilts: Escape of Water |
| Excellent work, timely and very polite - to your credit. |
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| May 2008 |
| Tekram Properties Ltd, Hampton Hill, Middlesex: Fire |
| Many thanks. I understand from my tenant that the works were carried out very professionally with excellent communications. |
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| March 2008 |
| St Osyth Church, Clacton-on-Sea, Essex: Accidental Damage |
| A very well organised firm. An excellent working relationship was established and continued throughout the time that Continuity were with us. The Vicar and Churchwardens are delighted with the quality of the cleaning. |
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| March 2008 |
| Pearlcare (Acle) Ltd, The Old Rectory Residential Home, Acle, Norwich: Fire |
From a letter dated March 2008 from Sue Goodacre, Manager of the Care Home:
“Restoration work following fire damage
Continuity were asked by Chris Buesnel of Crawford’s Corporate and Major Incident Team, acting for our Insurers, to provide an estimate for the extensive smoke/soot decontamination works considered to be necessary as a result of the fire which we had at this Care Home recently.
Not only was your estimate the lowest, you also stuck to tight deadlines, started the work on the building and contents without delay, and completed it all in 9 working days. This significantly helped to reduce the business interruption.
Your team, led by Jim O’Neill, were great – friendly, respectful, hard working, careful and considerate.
I would have no hesitation in recommending your services to anyone else who needs such work done after an incident of this nature.
Yours truly
Sue Goodacre
Registered Manager
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| March 2008 |
| St Michael and All Angels’ Church, Tirley, Glos: Flood |
| We were delighted with the service given by Continuity, their efficiency and courtesy. Everyone who came to our aid did a marvellous job. |
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| March 2008 |
| Spats Coffee House, 22 High Street, Droitwich Spa, Worcs: Escape of water |
| Fast and efficient service. |
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| February 2008 |
| The Camp Hill Village Trust, Stourbridge, West Midlands: Fire |
| I have been really impressed. Not only by the cleaning and other work but especially by the care shown for my property and the care for me in a very traumatic situation. |
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| January 2008 |
| Christchurch Church, Coleford, Glos: Fire |
| A brilliant job. You have great hard working people. My highest regards to all. |
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| January 2008 |
| Mr & Mrs L, Mersey Way, Thatcham, Berks – water damage |
From a letter dated 9th January 2008 from George de Lorey FCII ACILA of Crawford, Winchester:
"...we would like to take this opportunity to thank you for your assistance in this matter, particularly having regard to the fact that it required an out of area visit at short notice and Mr L was particularly impressed by your team who carried out the task efficiently and promptly and all done with a smile as well!
Thank you once again for your assistance on this occasion."
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| December 2007 |
| Mr K, Downington, Glos: Flood |
| Very good service all round. Everyone looked after us very well. |
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| December 2007 |
| Church of St Denys, Severn Stoke, Worcester: Flood |
| Very good attentive and courteous service – the team from top to bottom has worked very well. |
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| December 2007 |
| Tan Y Bryn Holiday Cottages, Rhydwyn, Anglesey: Storm |
| Continuity dealt with our situation with speed, professionalism and with great ease. All their staff were polite, respectful and explained the process to me reducing our initial worries. |
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| November 2007 |
| St Mary’s Church, Walkern, Stevenage, Herts: Fire |
From a letter dated 13th November 2007 from Revd Becky Totterdell, Priest-in-charge at St Mary’s PCC:
"Dear Phil, I am writing….to thank you so much for all the time and care you have given to us at St Mary’s following the arson attack…We are so grateful for your careful looking after the situation…
We would like to thank you especially for the kindness and consideration shown by the cleaning team, both the team who came immediately after the fire and those who came later on, once the scaffolding was in place. Their enthusiasm for the job and their care for the building was a huge encouragement to us, which we desperately needed! We would be very grateful if you could pass on to them our sincere thanks and warmest appreciation for their work.
With our sincere thanks and with every good wish for your on-going work."
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| November 2007 |
| St John The Baptist Church, Burford, Oxon: Flood |
From a letter dated 5th November 2007 from Acanthus Clews, Architects of Banbury, Oxon:
"Dear Simon, Now that the project has been substantially completed and the Church is back to normal, this is an appropriate opportunity to thank you for your swift response to the challenges proposed by the flooding. We are particularly pleased that we could all work as a team with a very positive attitude. In doing so the Church was back in use in record time and the standard of workmanship and courtesy shown during the operations was extremely high. We would have no hesitation in working with you and your team in the future."
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| October 2007 |
| Abbeyfield UK, Bromley, Kent: Storm |
| Extremely professional team, available to speak to when not on site. Absolutely no hesitation in recommending them. |
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| October 2007 |
| St Mary the Virgin Church, Bucklebury, Reading, Berks: Storm |
From the moment that Kevin Crowley arrived I was confident that the long drying out process would be beaten. He brought the right resources into this Grade I listed church to do the job and his advice was not only good but timely.
And in a separate letter from the Churchwarden:
"Dear Kevin, I am sorry that I was unable to thank you personally on Friday. You and your team have done wonders. There is no doubt in my mind that had you not been called in I would be flapping around hiring (and losing) fans for months."
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| September 2007 |
| Abbeyfield, Tewkesbury, Glos: Storm |
| Excellent work plus very nice and pleasant young men to have working here. |
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| September 2007 |
| Institute of Our Lady of Mercy, Filey, North Yorkshire: Storm |
| The men who came to the convent were cooperative, understanding, polite and helpful in every way. |
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| September 2007 |
| Ashmore Baptist Church, Wolverhampton: Storm |
| Nice quality of service. |
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| August 2007 |
| Martin Collins Enterprises, Lambourn Woodlands, Hungerford, Berks: Storm |
| Thank you so much for your prompt response. A very professional company, giving a first class service during a very difficult time. |
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| August 2007 |
| St John and St Barnabas Church, Leeds, West Yorkshire: Storm |
| Thank you. Very efficient and friendly service. |
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| July 2007 |
| Care Lifestyles Ltd, Leeds: Storm |
| Excellent work! All areas affected have been sanitized and are hygienically clean. |
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| July 2007 |
| St Mary’s Church, Walkern, Stevenage, Herts: Fire |
| A brilliant group of people who have really worked hard to restore our beautiful church. |
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| July 2007 |
| Feather and Black, Chichester, Sussex: Water damage |
| Excellent service all round. |
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| July 2007 |
| Mrs I, Weybridge, Surrey: Escape of water |
| A wonderful band of workers – very efficient and helpful at a difficult time. |
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| June 2007 |
| Mr and Mrs C, Bristol: Fire |
| Great service and cooperation. Thanx. |
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| May 2007 |
| Mr & Mrs B, Southampton: Water damage |
| Work carried out efficiently and professionally. |
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| May 2007 |
| Mr & Mrs B, Camberley, Surrey: Fire |
| We are very satisfied with the service provided by BCN. Nothing is too much trouble and the staff are excellent. |
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| May 2007 |
| Mr M, Andover, Hants: Fire |
| Excellent group of people. Very helpful to ourselves and neighbours. |
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| May 2007 |
| Martex Industries Ltd, Cannock, Staffs: Malicious damage |
| Very efficient and professional service. The premises have been restored to their original condition extremely quickly despite extensive damage. |
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| May 2007 |
| Mr F, Southampton, Hants: Fire |
| It has been a pleasure dealing with BCN and all their staff and we are delighted with the final result. An excellent job! |
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| May 2007 |
| Mr B, St Marybourne, Hants: Fire |
| Great service and kept us informed at all times. |
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| May 2007 |
| Ms S, St Marybourne, Hants: Fire |
| Excellent team work. Well lead. All staff exceptionally thoughtful and tactful – never showed any annoyance when I kept turning up. What was a very emotional time for me was made bearable by Dave and his team –always so helpful and kind. |
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| May 2007 |
| Mrs P, Salisbury, Wilts: Fire |
| Excellent communication and consideration through a stressful time. |
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| April 2007 |
| Coworth-Flexlands School, Chobham, Woking, Surrey: Water damage |
| It was a pleasure to deal with BCN. All staff we dealt with were extremely pleasant and efficient. I would have no hesitation in recommending them. |
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| April 2007 |
| Ms P, Piddlehinton, Dorset: Fire |
| Gavin and his staff worked very efficiently – I cannot praise them enough and for Gavin’s sensitivity – many thanks. |
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| April 2007 |
| Plymouth Roman Catholic Diocese: Fire |
| An excellent job. Well done. Many thanks. |
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| April 2007 |
| Encon Insulation Ltd, Stanton Harcourt, Oxon: Fire |
| I would be happy to recommend the services of BCN – the work has been completed satisfactorily with minimum disruption – excellent service and quality. |
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| April 2007 |
| Mr & Mrs D, Poole, Dorset: Escape of water |
(from an email from Mr D to Ann Wilton, BCN’s General Manager)
"Hello Ann. Just a final farewell and a big thank you from D and I….We are so very impressed with the job that was done…and are very grateful for the efforts of you and your staff – it is a great pity that you and BCN were not involved at a much earlier stage instead of xxxxxxx and xxxxxxx!! Thanks and best wishes."
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| March 2007 |
| Mr K, Goodworth Clatford, Hants: Fire |
| Professional staff and a good job done. Thank you. |
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| March 2007 |
| Miss S, Shrewsbury, Shropshire: Escape of water |
| Great service and a great job. Very impressed. |
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| March 2007 |
| Hardley School & Sixth Form, Holbury, Southampton: Fire |
| We have received a prompt and extremely efficient service. Nothing was too much trouble and a stressful situation was made much more bearable. Thank you. |
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| March 2007 |
| Mr M, Leicester: Fire |
| I am very happy with the work BCN have carried out. All staff are very friendly and helpful. |
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| March 2007 |
| St Marks Church, Bournemouth: Fire |
| A very good and efficient clean. Excellent workers. Many thanks. |
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| March 2007 |
| Kenilworth Cricket Club, Kenilworth, Warks: Fire damage |
| The lads have done a magnificent job and it looks very smart. |
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| February 2007 |
| The Hollist Arms, Lodsworth, W.Sussex: Fire damage |
| A very good job. |
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| February 2007 |
| Miss L-S, Andover, Hants: Fire damage |
| Polite, helpful and considerate. |
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| February 2007 |
| Mr and Mrs M, Andover, Hants: Fire damage |
| Very courteous and helpful group. |
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| February 2007 |
| Butlers Bar and Grill, Fordingbridge, Hants: Fire damage |
| All works carried out tidily, quickly and politely. |
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| January 2007 |
| Mr & Mrs H, Gerrards Cross, Bucks: Fire |
| Really excellent service. Very efficient and considerate during a very difficult and emotional time. |
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| January 2007 |
| Romsey Abbey, Romsey, Hants: Malicious damage |
| Very satisfactory work done by professional workers. Very quick and neatly undertaken. |
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| January 2007 |
| Mr and Mrs F, Hythe, Southampton, Hants: Fire damage |
| An excellent job done at short notice. Very pleased with the result and the attention given to me personally. |
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| January 2007 |
| Mrs W, Aldershot, Hants: Water damage |
| Absolutely fabulous. |
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| January 2007 |
| Mrs G, Carpenters Hill, Beoley: Escape of Water |
| Excellent and most helpful. |
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| December 2006 |
| St Anne’s Church, Carlecotes, Yorkshire: Fire damage |
| Very good job. Thank you. |
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| December 2006 |
| New College, Telford: Fire damage |
| We were very pleased with the clean up operation. It was undertaken with a high level of professionalism and efficiency. |
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| December 2006 |
| Mr H, Southampton, Hants: Fire |
| Very satisfied with service given and the manner in which it was carried out. |
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| December 2006 |
| Ms T, Bournemouth, Dorset: Water damage |
| Everything completed to high standard. Very helpful. Thank you. |
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| November 2006 |
| Miss B, Sutton Coldfield, West Midlands: Fire damage |
| Very efficient and quick. |
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| November 2006 |
| Mrs B, Portsmouth, Hants: Water damage |
| Very prompt clean service. |
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| November 2006 |
| Lady S, West Wittering, West Sussex: Water damage |
| Excellent work done by a very helpful and cooperative team. Reliable as well. Many thanks. |
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| October 2006 |
| Wesleyan Reform Church, Hucknall, Notts: Flooding |
| Thank you for your prompt attention and punctuality in appointments. Also for the way you conduct your business – in a friendly and helpful manner. |
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| October 2006 |
| Mr and Mrs P, Barkway, Herts: Fire damage |
An inventory assembled and packing done in a most efficient and meticulous manner.
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| October 2006 |
| Mr and Mrs P, Oakley, Hants: Water damage |
| BCN have been polite, prompt and professional. The service we have received has been second to none. They have helped us feel reassured that things will get back to normal soon. |
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| October 2006 |
| All Saints’ Church, Lessingham, Norfolk: Malicious damage |
| The team was quick and efficient. It was a pleasure to meet such a pleasant group who took pride in their work. Thank you Lee, James and David. |
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| October 2006 |
| Mr D, Holbury, Southampton, Hants: Water damage |
| It has been a pleasure to deal with a professional company that just gets on with the job but still fits in with the clients’ needs. |
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| September 2006 |
| Hanover Housing Association, Telford, Shropshire: Fire |
| Excellent job done. |
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| September 2006 |
| Mr and Mrs M, Titchfield, Hants: Fire |
| The service provided by BCN following a fire here was outstanding. Ian Wilson ensured that all involved were experienced in the restoration of a 400 year old building. Nothing was too much trouble. It now looks perfect again and we are all so grateful. |
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| September 2006 |
| Mrs H, Parkstone, Poole, Dorset: Water damage |
| I was thrilled with everything that all the workers did. |
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| September 2006 |
| Mr and Mrs S, Waterlooville, Hants: Water Damage |
| Fast, efficient and friendly service. |
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| September 2006 |
| Mrs G, Southgate, London: Fire |
| Very helpful. |
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