May 2008
Bristol Cathedral: Fire
“The team has worked well on site and there has been minimal disruption to the Cathedral. My thanks to Gavin and the team for excellent service.”
May 2008
Wroughton Youth Adventure Charity, Swindon, Wilts: Escape of Water
“Excellent work, timely and very polite - to your credit.”
March 2008
St Osyth Church, Clacton-on-Sea, Essex: Accidental Damage
“A very well organised firm. An excellent working relationship was established and continued throughout the time that Continuity were with us. The Vicar and Churchwardens are delighted with the quality of the cleaning.”
March 2008
Pearlcare (Acle) Ltd, The Old Rectory Residential Home, Acle, Norwich: Fire
From a letter dated March 2008 from Sue Goodacre, Manager of the Care Home:
“Restoration work following fire damage
Continuity were asked by Chris Buesnel of Crawford’s Corporate and Major Incident Team, acting for our Insurers, to provide an estimate for the extensive smoke/soot decontamination works considered to be necessary as a result of the fire which we had at this Care Home recently.
Not only was your estimate the lowest, you also stuck to tight deadlines, started the work on the building and contents without delay, and completed it all in 9 working days. This significantly helped to reduce the business interruption.
Your team, led by Jim O’Neill, were great – friendly, respectful, hard working, careful and considerate.
I would have no hesitation in recommending your services to anyone else who needs such work done after an incident of this nature.
Yours truly
Sue Goodacre
Registered Manager”
March 2008
St Michael and All Angels’ Church, Tirley, Glos: Flood
“We were delighted with the service given by Continuity, their efficiency and courtesy. Everyone who came to our aid did a marvellous job.”
March 2008
Spats Coffee House, 22 High Street, Droitwich Spa, Worcs: Escape of water
“Fast and efficient service.”
February 2008
The Camp Hill Village Trust, Stourbridge, West Midlands: Fire
“I have been really impressed. Not only by the cleaning and other work but especially by the care shown for my property and the care for me in a very traumatic situation.”
January 2008
Christchurch Church, Coleford, Glos: Fire
"A brilliant job. You have great hard working people. My highest regards to all."
January 2008
Mr & Mrs L, Mersey Way, Thatcham, Berks – water damage
From a letter dated 9th January 2008 from George de Lorey FCII ACILA of Crawford, Winchester:
"...we would like to take this opportunity to thank you for your assistance in this matter, particularly having regard to the fact that it required an out of area visit at short notice and Mr L was particularly impressed by your team who carried out the task efficiently and promptly and all done with a smile as well!
Thank you once again for your assistance on this occasion."
December 2007
Church of St Denys, Severn Stoke, Worcester: Flood
"Very good attentive and courteous service – the team from top to bottom has worked very well."
December 2007
Tan Y Bryn Holiday Cottages, Rhydwyn, Anglesey: Storm
"Continuity dealt with our situation with speed, professionalism and with great ease. All their staff were polite, respectful and explained the process to me reducing our initial worries."
December 2007
Mr K, Downington, Glos: Flood
"Very good service all round. Everyone looked after us very well."
November 2007
Bilton Design & Build, Rugby: Fire
"Job well done. Very polite & efficient. Would recommend."
November 2007
Mr J, Warren Walk, Ferndown, Dorset: Fire
"A first class job carried out by a first class team. I am very satisfied."
November 2007
St Mary’s Church, Walkern, Stevenage, Herts: Fire
From a letter dated 13th November 2007 from Revd Becky Totterdell, Priest-in-charge at St Mary’s PCC:
"Dear Phil, I am writing….to thank you so much for all the time and care you have given to us at St Mary’s following the arson attack…We are so grateful for your careful looking after the situation…
We would like to thank you especially for the kindness and consideration shown by the cleaning team, both the team who came immediately after the fire and those who came later on, once the scaffolding was in place. Their enthusiasm for the job and their care for the building was a huge encouragement to us, which we desperately needed! We would be very grateful if you could pass on to them our sincere thanks and warmest appreciation for their work.
With our sincere thanks and with every good wish for your on-going work."
November 2007
St John The Baptist Church, Burford, Oxon: Flood
From a letter dated 5th November 2007 from Acanthus Clews, Architects of Banbury, Oxon:
"Dear Simon, Now that the project has been substantially completed and the Church is back to normal, this is an appropriate opportunity to thank you for your swift response to the challenges proposed by the flooding. We are particularly pleased that we could all work as a team with a very positive attitude. In doing so the Church was back in use in record time and the standard of workmanship and courtesy shown during the operations was extremely high. We would have no hesitation in working with you and your team in the future."
October 2007
Abbeyfield UK, Bromley, Kent: Storm
"Extremely professional team, available to speak to when not on site. Absolutely no hesitation in recommending them."
October 2007
St Mary the Virgin Church, Bucklebury, Reading, Berks: Storm
"From the moment that Kevin Crowley arrived I was confident that the long drying out process would be beaten. He brought the right resources into this Grade I listed church to do the job and his advice was not only good but timely."
And in a separate letter from the Churchwarden:
"Dear Kevin, I am sorry that I was unable to thank you personally on Friday. You and your team have done wonders. There is no doubt in my mind that had you not been called in I would be flapping around hiring (and losing) fans for months."
September 2007
Abbeyfield, Tewkesbury, Glos: Storm
"Excellent work plus very nice and pleasant young men to have working here."
September 2007
Institute of Our Lady of Mercy, Filey, North Yorkshire: Storm
"The men who came to the convent were cooperative, understanding, polite and helpful in every way."
September 2007
Ashmore Baptist Church, Wolverhampton: Storm
"Nice quality of service."
August 2007
Martin Collins Enterprises, Lambourn Woodlands, Hungerford, Berks: Storm
"Thank you so much for your prompt response. A very professional company, giving a first class service during a very difficult time".
August 2007
Beech Hill Baptist Church, Reading, Berks: Storm
"A most impressive service – spot on. The whole congregation has commented."
August 2007
Ms K, Gloucester: Flood
"Very impressed with the speed and professionalism shown. You made a terrible situation bearable – thanks!"
August 2007
St Mary’s Church, Balham, London: Flood
"Contact has been excellent via the various Continuity employees."
August 2007
Ideal Hair & Beauty Supplies, Maidenhead, Berks: Storm
"Very good work. Well done to the guys."
August 2007
St John and St Barnabas Church, Leeds, West Yorkshire: Storm
"Thank you. Very efficient and friendly service."
July 2007
Care Lifestyles Ltd, Leeds: Storm
"Excellent work! All areas affected have been sanitized and are hygienically clean."
July 2007
Feather and Black, Chichester, Sussex: Water damage
"Excellent service all round."
July 2007
Mrs I, Weybridge, Surrey: Escape of water
"A wonderful band of workers – very efficient and helpful at a difficult time."
July 2007
St Mary’s Church, Walkern, Stevenage, Herts: Fire
"A brilliant group of people who have really worked hard to restore our beautiful church."
June 2007
Mr and Mrs C, Bristol: Fire
"Great service and cooperation. Thanx."
May 2007
Mrs P, Salisbury, Wilts: Fire
"Excellent communication and consideration through a stressful time."
May 2007
Martex Industries Ltd, Cannock, Staffs: Malicious damage
"Very efficient and professional service. The premises have been restored to their original condition extremely quickly despite extensive damage."
May 2007
Mr & Mrs B, Camberley, Surrey: Fire
"We are very satisfied with the service provided by BCN. Nothing is too much trouble and the staff are excellent."
May 2007
Mr M, Andover, Hants: Fire
"Excellent group of people. Very helpful to ourselves and neighbours."
May 2007
Mr F, Southampton, Hants: Fire
"It has been a pleasure dealing with BCN and all their staff and we are delighted with the final result. An excellent job!"
May 2007
Mr & Mrs B, Southampton: Water damage
"Work carried out efficiently and professionally."
May 2007
Mr B, St Marybourne, Hants: Fire
"Great service and kept us informed at all times."
May 2007
Ms S, St Marybourne, Hants: Fire
"Excellent team work. Well lead. All staff exceptionally thoughtful and tactful – never showed any annoyance when I kept turning up. What was a very emotional time for me was made bearable by Dave and his team –always so helpful and kind."
April 2007
Encon Insulation Ltd, Stanton Harcourt, Oxon: Fire
"I would be happy to recommend the services of BCN – the work has been completed satisfactorily with minimum disruption – excellent service and quality."
April 2007
Mr & Mrs D, Poole, Dorset: Escape of water
(from an email from Mr D to Ann Wilton, BCN’s General Manager)
"Hello Ann. Just a final farewell and a big thank you from D and I….We are so very impressed with the job that was done…and are very grateful for the efforts of you and your staff – it is a great pity that you and BCN were not involved at a much earlier stage instead of xxxxxxx and xxxxxxx!! Thanks and best wishes."
April 2007
Plymouth Roman Catholic Diocese: Fire
"An excellent job. Well done. Many thanks."
April 2007
Coworth-Flexlands School, Chobham, Woking, Surrey: Water damage
"It was a pleasure to deal with BCN. All staff we dealt with were extremely pleasant and efficient. I would have no hesitation in recommending them."
April 2007
Ms P, Piddlehinton, Dorset: Fire
"Gavin and his staff worked very efficiently – I cannot praise them enough and for Gavin’s sensitivity – many thanks."
March 2007
St Marks Church, Bournemouth: Fire
"A very good and efficient clean. Excellent workers. Many thanks."
March 2007
Mr M, Leicester: Fire
"I am very happy with the work BCN have carried out. All staff are very friendly and helpful."
March 2007
Mr K, Goodworth Clatford, Hants: Fire
"Professional staff and a good job done. Thank you."
March 2007
Hardley School & Sixth Form, Holbury, Southampton: Fire
"We have received a prompt and extremely efficient service. Nothing was too much trouble and a stressful situation was made much more bearable. Thank you."
March 2007
Kenilworth Cricket Club, Kenilworth, Warks: Fire damage
"The lads have done a magnificent job and it looks very smart."
March 2007
Lambourne Service Centre, Shefford, Beds: Malicious damage
"Very good and efficient."
March 2007
Miss S, Shrewsbury, Shropshire: Escape of water
"Great service and a great job. Very impressed."
February 2007
Miss L-S, Andover, Hants: Fire damage
"Polite, helpful and considerate."
February 2007
Mr and Mrs M, Andover, Hants: Fire damage
"Very courteous and helpful group."
February 2007
The Hollist Arms, Lodsworth, W.Sussex: Fire damage
"A very good job."
February 2007
Butlers Bar and Grill, Fordingbridge, Hants: Fire damage
"All works carried out tidily, quickly and politely."
January 2007
Mrs G, Carpenters Hill, Beoley: Escape of Water
"Excellent and most helpful."
January 2007
Romsey Abbey, Romsey, Hants: Malicious damage
"Very satisfactory work done by professional workers. Very quick and neatly undertaken."
January 2007
Mr & Mrs H, Gerrards Cross, Bucks: Fire
"Really excellent service. Very efficient and considerate during a very difficult and emotional time."
January 2007
Mr and Mrs F, Hythe, Southampton, Hants: Fire damage
"An excellent job done at short notice. Very pleased with the result and the attention given to me personally."
January 2007
Mrs W, Aldershot, Hants: Water damage
"Absolutely fabulous."
December 2006
St Anne’s Church, Carlecotes, Yorkshire: Fire damage
"Very good job. Thank you."
December 2006
New College, Telford: Fire damage
"We were very pleased with the clean up operation. It was undertaken with a high level of professionalism and efficiency."
December 2006
Mr H, Southampton, Hants: Fire
"Very satisfied with service given and the manner in which it was carried out."
December 2006
Ms T, Bournemouth, Dorset: Water damage
"Everything completed to high standard. Very helpful. Thank you."
November 2006
Miss B, Sutton Coldfield, West Midlands: Fire damage
"Very efficient and quick."
November 2006
Lady S, West Wittering, West Sussex: Water damage
"Excellent work done by a very helpful and cooperative team. Reliable as well. Many thanks."
November 2006
Mrs B, Portsmouth, Hants: Water damage
"Very prompt clean service."
October 2006
All Saints’ Church, Lessingham, Norfolk: Malicious damage
"The team was quick and efficient. It was a pleasure to meet such a pleasant group who took pride in their work. Thank you Lee, James and David."
October 2006
Mr and Mrs P, Oakley, Hants: Water damage
"BCN have been polite, prompt and professional. The service we have received has been second to none. They have helped us feel reassured that things will get back to normal soon."
October 2006
Mr and Mrs P, Barkway, Herts: Fire damage
"An inventory assembled and packing done in a most efficient and meticulous manner".
October 2006
Wesleyan Reform Church, Hucknall, Notts: Flooding
"Thank you for your prompt attention and punctuality in appointments. Also for the way you conduct your business – in a friendly and helpful manner."
October 2006
Mr D, Holbury, Southampton, Hants: Water damage
"It has been a pleasure to deal with a professional company that just gets on with the job but still fits in with the clients’ needs."
September 2006
Hanover Housing Association, Telford, Shropshire: Fire
"Excellent job done."
September 2006
Mr and Mrs S, Waterlooville, Hants: Water Damage
"Fast, efficient and friendly service."
September 2006
Mrs G, Southgate, London: Fire
"Very helpful."
September 2006
Mrs H, Parkstone, Poole, Dorset: Water damage
"I was thrilled with everything that all the workers did."
September 2006
Mr and Mrs M, Titchfield, Hants: Fire
"The service provided by BCN following a fire here was outstanding. Ian Wilson ensured that all involved were experienced in the restoration of a 400 year old building. Nothing was too much trouble. It now looks perfect again and we are all so grateful."
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